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Privacy Notice

At Pure Fitness we are committed to protecting your privacy. 

When you visit our website, we may collect and process personal data about you to provide the services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests.  This Privacy Notice applies to the Pure Fitness website (the “Site”), the Pure Fitness Mobile app (the “App”), the use of any Pure Fitness gym location (the “Gym”) and any services offered by Pure Fitness through the Site, App, or Gym (collectively with the Site and the App “Services”). 

This Privacy Notice does not apply to any information collected outside of the Services, unless otherwise stated below.

Our Privacy Notice explains how we collect, use, share and protect your personal information. By using the Services, you accept and agree to the practices this Privacy Notice describes.  When we update this policy we will post any changes on our Services. Your continued use of the Services will be deemed acceptance.

WHEN DO WE COLLECT INFORMATION?

We may collect your personal information when you:

  • Complete an Online Membership Agreement
  • Register interest for upcoming Pure Fitness opening locations
  • Book an exercise class or lesson
  • Ask us for more information about a product or service, or contact us with a question or complaint
  • Take part in a competition, prize draw or survey
  • Visit or browse our website.
  • Contact our Member Services support team through telephone, email or online chat
  • Send an email to an @PureFitness.com email account
  • Enter your PIN number or swipe your fob to enter into one of our gyms
  • You have an accident in our gyms or there was an incident where you were a witness or personally affected
  • When you use equipment in the gym such as Hydro Massage or when you obtain a drink from one of the Yanga Water stations
  • CCTV – when you are using our gyms.
  • When you use the Pure Fitness app

We may also collect, match or acquire information about you from other organizations such as Google and Facebook.

WHAT INFORMATION DO WE COLLECT?

Some of the information we collect is required for the purpose of creating your Member Account and for you to enroll in our gyms. Such information allows you to be identified as a Member of Pure Fitness and includes:

  • Name, date of birth, gender, e-mail address, postal address, telephone number, health declaration and whether you require disabled access
  • Credit or debit card information, information about your bank account number and sort code or other banking information. Note that we do not store your bank or credit card details on our web servers
  • Your usage records and duration of visits
  • Your preferences for particular products or services or interests when you tell us what they are – or when we assume what they are, depending on how you use our products and services
  • Your contact with us, such as a note or recording of a call you make to our contact center, an email or other records of any contact you have with us
  • Your membership information – such as dates of payment owed and received, the services you use and any other information related to your account

We may also collect details of your visits to the Services and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data, including your IP address, browser type, the date and time you accessed or left the Services, and which pages you viewed.  See the section below called “Do We Use Cookies” to learn more.

HOW DO WE USE THIS INFORMATION?

We will use your personal information to provide you with the services, products or information that you have requested, for administration purposes, to improve your website experience, and marketing. We may need to share your information with our service providers, associated organizations and agents for these purposes.  We may use your information to:

 

  • Process your membership application through Exerp, our chosen membership software.
  • Bill you for using our services as part of your membership
  • Keep you informed about our services including operational matters relating to your Membership
  • Provide relevant services to you
  • Confirm your attendance to exercise classes or lessons
  • To allow you to monitor your gym usage in your Member’s area
  • Contact you with offers or promotions based on our analysis of how you use our Services and what we think will be of interest to you (unless you choose not to receive our marketing messages)
  • Respond to any questions or concerns you might have about our Services
  • Understand how you use our services, to help us develop relevant and updated Services
  • Carry out research and statistical analysis to monitor how customers use our Services
  • Administer and improve our Services
  • Prevent and detect fraud or other crimes

We’ll store your information for as long as you are a Member of Pure Fitness, or following cancellation and to meet legal requirements including financial audit, anti-fraud and money laundering regulations. We will store your information for no more than 6 years from the last activity on the account. An ‘activity’ can be classified as access into a gym, a payment made on the membership account or a comment added to the membership following contact with Pure Fitness. We may contact you about Pure Fitness services during this 6-year period if you haven’t opted out of receiving marketing communications from us.

KEEPING YOUR PERSONAL INFORMATION SECURE

We have a dedicated team whose function is to secure our clients’ information and also take appropriate measures to ensure that the information we collect and maintain is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

We ensure the organizations that provide us with services related to your membership have appropriate security measures and only process your information in the way we have authorized them to. These organizations will not be entitled to use your personal information for their own purposes.

Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered – as this is the nature of the internet. We can’t accept responsibility for any unauthorized access or loss of personal information that’s beyond our control.

WILL WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?

We may share information about you with:

  • Service providers, agents and associated organizations to allow us to service your membership and communicate with you
  • Law enforcement agencies, regulatory organizations, courts or other public authorities where we have a legal obligation to do so

 

Such third parties have access to personal information as needed to perform their functions, but they are not allowed to use it for other purposes.  We use contractual or other means to protect your personal information disclosed to such third parties. We do not sell or rent personal information collected through our Services to anyone.

We’ll release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, enforcing or apply the Terms of Use or any applicable user agreement, or to protect the interests of our customers.

If we’re reorganized or sold to another organization, we may transfer any personal information we hold about you to that organization. We will inform you if we do.

Third Party Links

You may find links to third party websites on our Site. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Third Party Use

We are not responsible for the privacy or security practices of any third party; this includes third parties to whom we are permitted to disclose your personal data in accordance with this policy or any applicable laws.  The collection and use of your information by these third parties may be subject to separate privacy and security policies.

General Data Protection Regulation (GDPR)

We do not knowingly collect Personal Information about individuals residing in the European Union. If you believe we have collected or processed personal information about any individuals residing in the European Union, please contact us immediately at [email protected]  We invite our UK visitors to visit our UK site at puregym.co.uk.

Children’s Privacy

We do not knowingly collect personal information from individuals under age 13. If you are under the age of 13, please do not submit any personal information through the Services.  If you have reason to believe that we may have accidentally received personal information about an individual under age 13, please contact us immediately at [email protected]

California Privacy Rights

Section 1798.83 of the California Civil Code permits California residents to request from a business, with whom the California resident has an established business relationship, certain information about the types of Personal Information the business has shared with third parties for those third parties’ direct marketing purposes and the names and addresses of the third parties with whom the business has shared such information during the immediately preceding calendar year.  You may make one (1) request each year by emailing or writing us at the below contact information. 

International Visitors

Our Services are hosted and operated in the United States.  If you are accessing the Services from outside of the United States, please be advised that United States’ law may not offer the same privacy protections as the laws of your jurisdiction.

Changes to Our Privacy Policy

If we decide to change our Privacy Notice, we will post those changes on this page. This notice was last modified on 20th February 2020.

Contacting Us

If there are any questions regarding this Privacy Notice you may contact us using the information below:

email:
[email protected]

address:
Pure Fitness LLC
1775 Tysons Blvd
Mclean, VA 22102